Ofcom is investigating whether BT is complying with rules that require telecoms companies to supply customers with clear and simple contract information before they sign up a new deal.

Since June last year, providers have been required to give customers contract information and a short– usually one-page–summary of the main contract terms before signing up.

The summary should include information about the price, length of the contract, and the terms and conditions if a customer decides to end their contract early.

The regulator says that the rules are an important way to help people “shop around with confidence” and make informed choices about the right deal.

The probe comes after the authority opened an investigation into EE after it suspected it may have failed to comply with the rules.

Ofcom said that since the investigation was launched, it has received information which suggests that BT subsidiary Plusnet may have also failed to comply with the measures.

"As a result, our investigation will now consider if BT has breached Ofcom’s rules because of suspected breaches by each of these subsidiaries," it said.

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