A decade ago, the idea of digital collaboration started and ended with sending documents over email. Some organisations would have portals for sharing content or simplistic IM apps, but the ways that we communicated online were still largely primitive.
Virtual agents are set to supplant the traditional chatbot and their use cases are evolving at pace, with many organisations deploying new AI technologies to meet rising customer demand for self-service and real-time interactions.
Cloud migration has become central to many firms' plans for moving into the digital age as customers shift to a range of online and app-based services.
Data, analytics and automation have also become critical to transforming workflows and customer experience as well as driving efficiencies. And cloud data storage is also helping to ensure a company is agile, flexible and ready to scale when needed.
As global supply chains rebalance after the shock of the pandemic, thoughts are returning to growth as well as the potential for future disruption. For many businesses, that means forging ahead with plans for digital transformation as the pace of economic and technological change picks up.
Supply chains around the world have seen severe disruption in recent times. From the impact of the pandemic and the blockage of the Suez canal, to the global chip shortage and ransomware attacks, unexpected events have the power to upend global trade routes, halt production lines and cause critical shortages of goods for consumers.