UK customers using Pret A Manger's subscription service have complained about significant issues with their mobile payments following recent technical changes to the company's app.

Alison Ruane, a communications director at Macmillan Children’s Books told The Telegraph, among other customers, she was unable to sign into the services’ app due to password issues.

The Pret A Manager subscription, called Club Pret uses its own mobile app that allows UK consumers to pay around £30 a month in return for five hot drinks a day at any Pret outlet.

The app previously allowed consumers to use a QR code to pay, which could then be added to Apple Pay or Google Pay.

However, changes were made to the platform on 18 March, meaning users could no longer add the Club Pret QR code to external payment services, who would need to directly sign into the app. In a post on X, Pret said these changes were “anti fraud measures”.

"Live QR codes are now available to all subscribers exclusively via the Pret App," said a Pret spokesperson. "Our app is currently functioning as normal, but some customers may still need to complete the login process to access their new codes.

"Anyone with problems accessing their code can contact our customer support team who will be happy to help.”

The company rolled out Club Pret to international markets, including the US, in early 2024.

Though the company has not revealed overall subscriber numbers, the firm said in April 2023 that the subscription service is used 1.25 million times per week in the UK across its 439 stores in the country.

The subscription service was first launched in September 2020, at the height of the Covid-19 pandemic, when lockdowns had heavily impacted demand from the company's core audience of office workers.

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