IT departments ‘unable to deliver 75% of projects last year’

In the UK, over three quarters (76 per cent) of organisations were unable to deliver all their IT projects last year, leaving a significant 2020 backlog.

This is according to a survey conducted on behalf of MuleSoft among 800 global IT decision-makers in organisations with at least 1,000 employees, which revealed that IT departments are having to innovate faster but with fewer resources.

Half of respondents said their IT budgets will increase by less than 10 per cent this year, despite their project workloads rising by 40 per cent – up from 33 per cent last year.

IT also faces the constant balancing act of keeping the lights on and innovating, with nearly 70 per cent of IT time spent running the business, instead of focusing on innovation and development. Nearly two-thirds (64 per cent) of IT decision-makers find it difficult to introduce new technologies because of their IT infrastructures.

“Businesses are under increasing pressure to digitally transform as a failure to do so risks negatively impacting revenues, however traditional IT operating models are broken, forcing organisations to find new ways of accelerating project delivery and reusing integrations,” said Ian Fairclough, EMEA vice-president of services at MuleSoft.

“For organisations with hundreds of different applications, integration remains a significant challenge towards them being able to deliver the connected experiences customers strive for.”

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