Monzo customers can now chat with the digital bank’s customer support team through a specially accredited British Sign Language interpreter in real-time using video relay services.

The move forms part of its new partnership with online British Sign Language (BSL) interpreting service SignLive.

SignLive is a deaf-owned company that aims to facilitate communication for the community by providing accessible technology and services. Launched in 2014, the company has around 118 interpreters working with UK businesses to help customers communicate with them in their first language.

To access the service, Monzo users can download the SignLive app on iOS and Android devices or use the web application.

After creating a profile, they will be able to access a list of UK companies offering interpreting services on the platform, with Monzo included in the list.

Once they tap ‘Monzo’ in the list, they will be connected to an interpreter who will relay the conversation to a member of Monzo’s customer service team.

Monzo's data says that one in five people in the UK are deaf or hard of hearing, underlining the importance of the partnership to strengthen the support available to the community.

“We recognise that everyone should be able to manage their money easily, which includes speaking in your preferred language,” said Monzo. “This partnership is just one of our commitments to accessibility and inclusion for all of our customers.”

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