ANCILE Solutions is bringing its content creation and in-app learning tool uPerform to support NHS organisations with the deployment and adoption of major IT systems.

The company already delivers uPerform to 4,600 global customers, who use it to train and support users on 200 business and healthcare applications.

It claimed the move into UK healthcare will offer NHS organisations a faster way to train and support staff on electronic patient record and other clinical systems - and to make sure new and locum staff can use installed technology safely and effectively.

Johnathan Pascall, EMEA sales director for ANCILE Solutions, said: “Once systems are in place, uPerform can also reduce the burden of onboarding and supporting new and temporary users, it gives them access to protocols and knowledge while they do what they want to do; which is spend time with patients.”

Robert Wachter, who was commissioned by the UK government to write a report on NHS IT, noted that there is a ‘productivity paradox’ that means it takes time for the expected benefits of healthcare IT systems to be delivered.

One reason for this is that it takes time for users to become familiar with new IT systems and to use them to reimagine the work they do. The need to prepare the healthcare workforce for the new world of digital delivery was also addressed recently by Eric Topol in a review for NHS Health Education England.

He argued that the NHS needed to develop a ‘culture of learning’ and new ways to support educators and staff.

A statement from ANCILE argued that health and care organisations currently have limited educational resources and wards can find it hard to back fill staff time spent on training; making it hard for them to effectively deliver classroom-based learning.

Pascall said: “We know, from talking to NHS trusts, that staff who have been through traditional training sessions may still struggle with them day-to-day, and that this puts huge pressure on help-desks or leads suboptimal ‘work-arounds’.

“uPerform can cut help-desk calls and make sure that staff are using clinical systems in the way that they should be used - it also reduces the pressure of onboarding new users and helps staff to acquire valuable digital confidence and skills; empowering them to use systems to deliver care in the safest and most effective way possible.”

The solution is underpinned by a content management platform that can be used to simplify content creation and dissemination. It delivers training and support materials to system users via in-app tools, and is fully integrated into Epic to provide screen specific support for users.

ANCILE Solutions added that it is actively working with other vendors to provide a similar level of integration into their systems.

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