42% of UK consumers want to use AR to find product info

More than two fifths – 42 per cent – of UK consumers want to use augmented reality (AR) to find product information when shopping, according to research from product experience management company Akeneo.

The study, which surveyed 500 British shoppers, also revealed that nearly a third – 32 per cent – of UK buyers want to be able to use voice commerce tech to find out more about the goods and services they are looking to buy.

A further 37 per cent would be open to using chatbots in the future as part of product discovery.

"The way we shop is rapidly changing and it's essential to understand not only how and where consumers are engaging with your products, but what their expectations are for your brand." said Fred de Gombert, chief executive, Akeneo. "The product experience that you design for your various online channels must first be consistent and second be continued through all the points where your consumers will be making their purchases and returns, be they digital or physical.”

    Share Story:

Recent Stories


Bringing Teams to the table – Adding value by integrating Microsoft Teams with business applications
A decade ago, the idea of digital collaboration started and ended with sending documents over email. Some organisations would have portals for sharing content or simplistic IM apps, but the ways that we communicated online were still largely primitive.

Automating CX: How are businesses using AI to meet customer expectations?
Virtual agents are set to supplant the traditional chatbot and their use cases are evolving at pace, with many organisations deploying new AI technologies to meet rising customer demand for self-service and real-time interactions.