WHO uses WhatsApp for COVID-19 health alerts

The World Health Organization (WHO) has launched a messaging service with WhatsApp and Facebook to keep people safe from Coronavirus.

This messaging service has the potential to reach two billion people and enables WHO to get information directly into the hands of the people that need it.

WHO will send the latest news and information on the pandemic, including details on symptoms and how people can protect themselves and others. It also provides the latest situation reports and numbers in real time to help government decision-makers protect the health of their populations.

The service can be accessed through a link that opens a conversation on WhatsApp. Users can simply type ‘hi’ to activate the conversation, prompting a menu of options that can help answer their questions about COVID-19.

The WHO Health Alert was developed in collaboration with Praekelt using Turn machine learning technology.

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