Government agencies around the world are making strong progress in adopting cloud platforms, according to Gartner.

Its 2019 Hype Cycle for Digital Government Technology report revealed that cloud office is the only GovTech area to enter the ‘plateau of productivity’.

This means there is often a strong surge of interest, followed by an equally strong decline, after which an increasing number of practical solutions are adopted which make a significant contribution to productivity.

The research suggested that governments are adopting cloud in an effort to consolidate collaboration environments, reduce costs, redeploy IT staff, simplify operations and provide more functionality to users more quickly.

Gartner said these services will have a transformational impact in less than two years, with government agencies either adopting private clouds, or acknowledging that public cloud is secure, citing Brazil, Colombia and Kuwait as countries adopting cloud-first policies.

Jeffrey Mann, research vice president at Gartner, said: “Cloud office penetration has passed 50 per cent across organisations and adoption among government agencies in particular is growing strongly.

“Cloud office has become an accepted cornerstone of most government agencies’ collaboration and communications infrastructure strategies.”

The report also noted that digital technology platforms will have a transformational impact for many governments in the next two to five years, as they make it possible to retire legacy systems to help achieve greater economies of scale. They also provide a range of services, including appointments, payments and eligibility for benefits.

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