Ericsson has launched two new artificial intelligence (AI) powered network services, enabling communications service providers to secure always-on networks.

Network Intelligence and Omni Network Channel employ automation and predictive analytics to address exponential data growth and the continuous introduction of new technologies such as 5G, digital transformation and scattered information sources.

Network Intelligence is a pre-emptive support service that allows issues to be identified and resolved before they impact network performance. The service prevents critical outages and delivers the network stability needed for service continuity and optimal end-to-end performance.

The Swedish telecom company's research showed that it reduces critical incidents by up to 35 per cent by carrying out selective data collection, and automatically resolves issues within an average of five minutes from data collection.

Omni Network Channel is a unified digital workspace for interaction between the communications service provider and Ericsson, providing self-help and collaboration tools.

The workspace also facilitates the adoption of new technologies such as 5G and supports communications service providers with the competence development of their personnel.

Roger O’ Hargan, head of service area networks at Ericsson, said: “These new offerings are all about putting the service provider in the center by enabling self-help as well as smooth collaboration, co-creation and easy access to data – all of which will help secure an always-on network experience.”

Justin van der Lande, principal analyst at Analysys Mason, added: “There is a demand among service providers for a more transparent interaction with their vendors when dealing with network issues."

The new offerings come in addition to the existing Ericsson Operations Engine, launched in January 2019.

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