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Data and rights: Can consumers regain power over their own data?
In recent years consumers have become accustomed to the fact that certain firms know more about them than some of their closest family members: where they shop, what type of music they listen to, and what their political opinions are.
They’ve also become accustomed to the fact the that these firms can make billions of dollars from this data, while they themselves derive almost no personal benefit.
However, the tide of public opinion is changing and what once may have seemed innocent a decade ago is drawing intense criticism from across the entire political spectrum.
Consumers and regulators are now backing movements that would give consumers more power over - or even the potential to profit from - their own data.
To discuss these issues, Will McCurdy, content editor of National Technology News spoke to Anne Josephine Flanagan, data policy and governance lead at the World Economic Forum.
They’ve also become accustomed to the fact the that these firms can make billions of dollars from this data, while they themselves derive almost no personal benefit.
However, the tide of public opinion is changing and what once may have seemed innocent a decade ago is drawing intense criticism from across the entire political spectrum.
Consumers and regulators are now backing movements that would give consumers more power over - or even the potential to profit from - their own data.
To discuss these issues, Will McCurdy, content editor of National Technology News spoke to Anne Josephine Flanagan, data policy and governance lead at the World Economic Forum.
Bringing Teams to the table – Adding value by integrating Microsoft Teams with business applications
A decade ago, the idea of digital collaboration started and ended with sending documents over email. Some organisations would have portals for sharing content or simplistic IM apps, but the ways that we communicated online were still largely primitive.
Automating CX: How are businesses using AI to meet customer expectations?
Virtual agents are set to supplant the traditional chatbot and their use cases are evolving at pace, with many organisations deploying new AI technologies to meet rising customer demand for self-service and real-time interactions.
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