The state of digital transformation in supply chains

As global supply chains rebalance after the shock of the pandemic, thoughts are returning to growth as well as the potential for future disruption. For many businesses, that means forging ahead with plans for digital transformation as the pace of economic and technological change picks up.

Bringing Teams to the table – Adding value by integrating Microsoft Teams with business applications
A decade ago, the idea of digital collaboration started and ended with sending documents over email. Some organisations would have portals for sharing content or simplistic IM apps, but the ways that we communicated online were still largely primitive.

Automating CX: How are businesses using AI to meet customer expectations?
Virtual agents are set to supplant the traditional chatbot and their use cases are evolving at pace, with many organisations deploying new AI technologies to meet rising customer demand for self-service and real-time interactions.