Past Events

Please see below for some of our previous events:

NTN Webinar: The future of financial management: Thriving in the new economic era - sponsored by Bottomline

The webinar emphasises the paramount importance of financial data visibility and identifies key metrics essential for informed decision-making. Experts will share strategies for optimising payables and receivables, while highlighting the significance of real-time cash position visibility.

NTN Webinar: AI in action: Elevating contact centre performance and efficiency - sponsored by NICE

Participants will gain insights into balancing AI-driven efficiency with the need for a personal touch in customer interactions. The discussion will also cover the cultural shifts required to support AI integration, ensuring that agents feel confident and supported. By fostering a collaborative environment, organisations can successfully transition to an AI-augmented workforce, enhancing both employee and customer satisfaction.

NTN Roundtable Dinner: Ready for the next wave? Managing data in a new era of abundance - sponsored by Hitachi Vantara, in partnership with Cisco

At this specially-convened National Technology roundtable dinner – in association with Hitachi Vantara and Cisco – we’ll consider what best practice data management looks like.

NTN Digital Roundtable: Transforming contact centres: Innovative AI-driven solutions for enhanced customer experience - sponsored by NICE

The National Technology News digital roundtable, sponsored by NICE, discussed the strategic benefits of AI in contact centres, with expert speakers looking at how automating routine tasks can allow agents to focus on more complex and engaging work – improving both productivity and job satisfaction.

NTN Roundtable Dinner: AI implementation beyond the hype: Navigating the reality of modern customer experience - sponsored by NICE

The National Technology News roundtable, sponsored by NICE, will explore how Contact Centre leaders are leveraging AI and Analytics to transform their Customer Service Operations with cost effective and scalable solutions. Discussion will focus on balancing automation with personalisation, efficiency with quality, and short-term gains with long-term satisfaction.

NTN Webinar: AI and the modern CFO: Navigating the future of finance - sponsored by Sage

As the financial landscape evolves, CFOs are increasingly leveraging AI to drive strategic decision-making and operational efficiency. This National Technology News webinar sponsored by Sage will delve into how AI is reshaping financial processes, from automated reporting to predictive analytics, and discuss the challenges and opportunities this presents.

NTN Webinar: The future-ready CFO: Driving strategic growth and innovation - sponsored by Sage

In today's fast-paced business landscape, the role of the CFO is undergoing a profound transformation. Finance leaders are no longer confined to traditional budgeting and reporting tasks; instead, they are emerging as strategic partners driving innovation and growth across the enterprise.

NTN Wine Tasting Event: Optimising hybrid cloud: Striking the balance between agility and cost-efficiency - sponsored by Hitachi Vantara

In today's dynamic business environment, financial pressures are compelling organisations to seek innovative solutions. As technology costs soar and data centre infrastructures age, a hybrid cloud approach offers a promising path forward. Balancing the flexibility of the public cloud with the efficiency of on-premises private cloud platforms, hybrid cloud strategies are increasingly essential for businesses aiming to optimise costs, performance and agility.

NTN Roundtable Dinner: Are your payments processes fit for purpose? An NTN roundtable discussion - Sponsored by Bottomline

How payments move through a business says a lot about an organisation’s efficiency, agility, and effectiveness. When processes and technology are underpowered, cash visibility and liquidity are likely to suffer. When processes and technology are disjointed, friction follows.

NTN Webinar: Next level finance: Building a high-impact finance team for the future - sponsored by Sage

This National Technology News webinar sponsored by Sage will explore strategies for fostering a culture of value and innovation that empowers organisations to build their dream finance team. Experts will share approaches for evolving roles, upskilling existing staff, and recruiting next-generation professionals with the essential capabilities for success.

NTN Roundtable Dinner: Optimising for efficiency: Hybrid Cloud strategies, data sharing, and building a sustainable energy future - sponsored by Rackspace Technology

For energy companies seeking to rebalance their portfolios, decarbonise supply, and implement sustainability practices across their supply chain, the role of digital technologies is clear. The successful adoption of artificial intelligence, edge computing, and cloud can help optimise operations, improve efficiency, increase resilience, and reduce costs. On the road to net zero, digital can prove an effective and reliable ally.

Intelligent engagement: Unleashing the power of AI and analytics to enhance customer interactions - sponsored by NICE

This National Technology News digital roundtable sponsored by NICE will explore how AI, machine learning, and advanced analytics are revolutionising customer interactions, empowering businesses to drive intelligent, tailored, and efficient engagements.

NTN Roundtable Dinner: From cost savings to CX: Unlocking the strategic power of AI-assisted agents - sponsored by NICE

The discussion will explore current benefits around productivity, costs, and customer experience as well as future possibilities for using summary insights to elevate CX, and methodologies for quantifying cost savings, change management, building agent trust, and ensuring accuracy of AI-generated summaries.

NTN Webinar: The corporate roadmap to payment excellence: Keeping pace with emerging trends to maximise growth opportunities - sponsored by Bottomline

In this National Technology News webinar sponsored by Bottomline, expert speakers will explore some of the cutting-edge trends disrupting traditional payment models deployed by businesses and provide attendees with strategic insights into leveraging technologies to optimise operational efficiencies and drive business growth objectives.

NTN Webinar: From assumptions to action: Using AI to improve vulnerable consumer care - sponsored by NICE

Expert speakers will discuss best practices for applying AI to identify consumer vulnerability at scale and using technology to tailor products and services to the needs of vulnerable people. Attendees will learn how leading organisations are using AI to respond with empathy, meet regulatory requirements, and become proactive teams that support vulnerable customers.

NTN Webinar: Unlocking finance's potential: Automating close to fuel innovation - sponsored by Sage

In today's turbulent economy, finance teams face intensifying pressure to tightly manage costs while empowering staff amid high turnover. This webinar will explore how automating financial close can help finance leaders across industries elevate teams from scorekeepers to strategic advisors without busting budgets.

NTN Roundtable Dinner: AI, analytics and information governance - sponsored by OpenText

Uncertainty about data quality. Concerns over security, IP protection, compliance, and governance. A lack of clarity over AI’s role in solving real business problems. These are some of the legitimate issues that stand in the way of your organisation and successful AI deployment. At this specially-convened roundtable, we will consider the challenge and opportunity of AI adoption through the prism of Information governance and unstructured data.

NTN Live Webinar: Navigating the complex world of global e-Invoicing mandates: Strategies for compliance and efficiency - sponsored by OpenText

In today's rapidly evolving tax landscape, tax authorities worldwide are increasingly transitioning towards the digitisation of tax compliance by implementing real-time or near-real-time e-Invoicing mandates, with the European Union planning to introduce a mandatory real-time digital reporting system for intra-community transactions by 2028. It has become imperative for organisations to gain a comprehensive understanding of this transformative environment.

NTN Roundtable Dinner: Beyond the hype: Using AI to deliver digital CX excellence - sponsored by NICE

What impact will AI, in all its forms, have on customer interactions? Will it be a panacea for today’s contact centre challenges or – like technologies before – need to be handled with intelligence and care? History suggests the latter. 

NTN Roundtable Dinner: The finance function’s dilemma: how to overcome growing pains and build a business for scale - sponsored by Sage

As a business embarks on its journey from start-up to scale-up and beyond, growth inevitably gives rise to a set of challenges. These include the emergence of business silos and the inefficiencies associated with manual, laborious processes. Additionally, a common obstacle is the lack of trust in, or difficulty accessing, accurate and relevant data, which can jeopardise proper and accurate reporting.

NTN Digital Roundtable: The road to automation: How to deliver digital CX excellence - sponsored by NICE

The future of customer interaction will be digital-first. This is something which the industry has predicted for years but has been further highlighted by the surge in popularity for generative artificial intelligence (GenAI) technologies which present the next generation of human-AI interaction.

NTN Roundtable Dinner - Cloud, cost and compliance: Untangling the complexity of application decommissioning - sponsored by OpenText

The case for moving away from legacy is compelling. Infrastructure modernisation – typically cloud-first – can support future business growth, provide scale as required, and meet the needs of a today’s, often disparate, workforce.

NTN Digital Roundtable - Creating the complete customer experience with AI and empowered agents - sponsored by NICE

On top of the processes and technologies with which agents must contend, it is vital to ensure that any support solution is constantly being updated with regulatory compliance and security in mind – something which makes doing the right thing for the company, agent and client increasingly complex.

NTN Roundtable Dinner - The road to automation: how to deliver digital CX excellence - sponsored by NICE

As organisations seek to remove the friction between brand and consumer and look to reduce operational costs, drive incremental sales, offer 24/7 service for the very first time, and deliver faster and more satisfying customer engagements, what needs to change to make that happen?

NTN Roundtable Dinner - Digitising supply chains: how will firms cope with regulatory and economic pressures on supply chains in 2023 - sponsored by OpenText 

The roundtable will see attendees discuss these topics, along with the findings of a recent study from National Technology News in association with OpenText which presents a snapshot of industry trends and key barriers and opportunities for organisations.

NTN Event - Data Innovation Forum: in Partnership with Hitachi Vantara

Data is the fuel powering the global business ecosystem. And in a world of rapid digital transformation and an evolving threat landscape, data holds the key to innovation, growth and resilience. But many businesses are falling behind in the race to modernise, with data stuck in silos and legacy infrastructure holding back efforts to become agile, responsive and truly data-driven.

NTN Roundtable Dinner - Transforming the employee experience: How are HR teams using cloud-first technologies to support hybrid working and optimise the employee experience? - sponsored by OpenText

The last two years have turned the workplace as we knew it upside down, with employees now embracing hybrid and virtual working for the long-term. As a result, HR teams need to be able to digitise processes and offer staff access to key data such as payroll, training, contracts, and career development wherever they are in the world.

NTN Roundtable Dinner - The end-to-end supply chain: how are logistics organisations, suppliers, manufacturers and retailers using technologies to connect disparate data and build operational agility? - sponsored by InterSystems

This roundtable with senior leaders from logistics, retailers and manufacturers will explore key challenges for businesses as they look to use data and technology to overcome rising supply chain disruption and build agility to cope with future uncertainty.  

NTN Digital Rountable - Desktop robots: How are automation and data analytics changing call centre operations and the role of customer services agents in the era of the virtual workforce? - sponsored by NICE

In 2022, customer interactions have shifted rapidly onto digital channels, with chatbots, live chat and self-service becoming the first port of call for customers with queries - until the chatbot says ‘no’. And in the on-demand economy, customers with complex requests now expect to be able to speak to a human agent on a channel and at a time that suits them.

NTN Digital Roundtable: Human-Led AI: How are companies using AI and analytics to improve outcomes for vulnerable customers amid a cost-of-living crisis and the shift to digital? - sponsored by NICE 

This digital roundtable with senior peers will delve into the key challenges for organisations as they look to leverage customer interaction data and AI to improve support for vulnerable customers against a backdrop of economic and technological disruption as well as rising regulatory risk.

NTN Roundtable Dinner: The employee engagement challenge: How are HR teams using cloud-first technologies to boost employee engagement and retention in the era of hybrid working? - sponsored by OpenText

The last two years have turned the workplace as we knew it upside down. But with employees now returning to the office and embracing hybrid working long-term, HR teams need to be able to digitise their processes and offer staff access to key data such as payroll, training, contracts and career development wherever they are in the world.

NTN Digital Roundtable: Digital resolution: How can companies use data and AI to optimise the customer experience across digital and voice channels? - sponsored by OpenText  

This digital roundtable with senior peers from across a range of industries will explore how the rapid shift in customer expectations is driving transformation of customer services journeys in the digital age.

NTN Digital Roundtable: The Automation Challenge: How are businesses using automation and data analytics to transform customer experience and improve call centre employee engagement? - Sponsored by NICE

As hybrid working becomes businesses as usual, many businesses are exploring ways to support their customer contact centre staff and customers in the shift to the virtual contact centre.

NTN Digital Roundtable: The CX challenge: How are businesses using AI and analytics to provide seamless digital-first journeys while maintaining the human touch? - sponsored by NICE

This digital roundtable will bring together senior peers across a range of industries to explore the key challenges and possible solutions for organisations as they look to build seamless CX journeys as part of the transition to the digital-first business model.

NTN Digital Roundtable: Making the future: How is Associated British Foods driving cloud modernisation and building cyber resilience at a time of rapid digitisation and supply chain disruption? - sponsored by AvePoint

Featuring a presentation and Q&A with Ben Vickery, Data Protection & Microsoft 365 Service Manager at Associated British Foods, exploring cloud transformation and cyber risk challenges for global businesses.

NTN Roundtable Dinner: The end-to-end supply chain: how are logistics organisations, suppliers and retailers using technologies to connect up data and build operational agility? - sponsored by InterSystems

Stories of supply chain disruption dominate the headlines, with the pandemic, Brexit and driver shortages leaving supply chain businesses battered by a perfect storm of risk.

NTN Virtual Wine Tasting & Roundtable: Streamlining supply chains: What role is technology playing in overcoming supply chain disruption? - sponsored by OpenText

As new technologies and digital tools become ever more integrated into supply chains around the world, UK businesses cannot afford to miss the chance to ensure their systems are able to withstand continued disruption and drive efficiencies amid unprecedented cost and logistical pressures.

NTN Digital Roundtable: The omnichannel customer: How are businesses using AI and automation to transform the customer experience across digital channels? - sponsored by NICE

This digital roundtable with industry peers will explore the ways in which businesses are using AI and automation to improve the customer experience across multiple channels while reducing complexity for agents in the customer contact centre.

NTN Digital Roundtable: The Automation Challenge: How are businesses using automation and data analytics to transform customer interactions and drive efficiencies? - sponsored by NICE

The pandemic shifted customer interactions onto digital channels at breakneck speed, with many businesses struggling to keep up with the pace of change as their customer contact centres went virtual and employees worked from home.

NTN Digital Roundtable: Testing innovation: How are pathology labs using automation to drive efficiency and innovation in the post-Covid 19 world? - sponsored by Automata  

The Covid-19 pandemic has put a spotlight on the life sciences sector like never before. But while lab turnaround times, accuracy and testing capacity for Coronavirus samples have become front page news, for pathology labs, the focus has shifted away from the life-saving testing, research and diagnostics they were designed for - and leaders in this field are desperate to get back to business as usual.

NTN Digital Roundtable: The digital workforce challenge: How are organisations using AI and intelligent automation to scale up customer services operations and prepare for post-pandemic growth? - sponsored by NICE

This digital roundtable will bring together industry peers to discuss the key challenges and possible solutions for businesses as they explore intelligent automation to augment customer interactions, scale successfully and retain customer loyalty on their journey to post-pandemic growth.

NTN Digital Roundtable: Human-led AI: How are companies using AI and automation to improve outcomes for vulnerable customers in a changing risk landscape? - sponsored by NICE

The COVID-19 pandemic has had an outsized impact on the UK’s most vulnerable consumers, with millions struggling under the financial, emotional and health burdens of the last 12 months. And with the end of the government’s furlough scheme in sight, many businesses are under pressure to ensure they have the right policies and solutions in place to support customers at a critical time.

NTN Digital Roundtable:The automation challenge: How are companies using data and AI-driven technologies to improve human-to-human interactions in an increasingly digital world? - sponsored by OpenText

As customers switch to digital channels, businesses from healthcare to retail and financial services are rushing to deliver personalised digital journeys. But in a world of self-service and remote working, many companies are losing the value of human interaction, with customers resorting to phone contact only when they need to speak to a person for more complex issues - usually when something has gone wrong or the chatbot says ‘no.’

NTN Digital Roundtable: Workplace of the Future: How are HR Teams Using Data and Technology to Transform the Employee Experience? - sponsored by OpenText

2021 is set to be another challenging year for human resources teams. Businesses are braced for changes to furlough and the ongoing impact of the pandemic on everything from recruitment to redundancies and remote working.  Many of these cost and personnel pressures are exacerbated by the fact that a significant amount of HR data, from tax documents to contracts and medical records, remain paper-based and out of reach to staff and employees when they need it most. 

National Technology digital roundtable:The automation challenge: How are companies using data and AI-driven technologies to improve human-to-human interactions in an increasingly digital world? - sponsored by OpenText

As customers switch to digital channels, businesses from healthcare to retail and financial services are rushing to deliver personalised digital journeys. But in a world of self-service and remote working, many companies are losing the value of human interaction, with customers resorting to phone contact only when they need to speak to a person for more complex issues - usually when something has gone wrong or the chatbot says ‘no.’

National Technology digital roundtable: Afraid to Automate: Can Customer Service Staff Adapt to the AI-Assisted Workplace of the Future? - sponsored by NICE

Automating tasks to augment employee performance can help, but many remain unsure about the role AI could play in supporting them, fearing that the robots could render their ‘human touch’ skills redundant and result in poorer customer outcomes.

National Technology digital roundtable: Augmentation or Automation? – Humanising RPA - sponsored by NICE and Symphony, a SYKES Company

There has been a push towards Robotic Process Automation (RPA) to deal with back-office processes and free up time for more value-add work. While this can deliver return on investment and provide consistency, there is more value that can be realised through strategic automation deployment.

National Technology digital roundtable:Digital Transformation of Supply Chains in an Age of Disruption - sponsored by Information Builders

In the last decade, data has become the lifeblood of global manufacturing, with connected information networks making digitised supply chains a reality. But as the mountains of data grow, many businesses are finding their supply chains disrupted and data stuck in silos, with fast-moving competitors using cloud-based technologies to pull ahead.

National Technology roundtable: Get Cloud-Native: Application Modernisation in the Age of Automation - sponsored by Hitachi Vantara
A roundtable devoted to exploring the automation of cloud adoption, focusing on differentiating applications to gain competitive advantage. Join us to get up to speed with the key topics in this area in an informal setting, hearing from Hitachi Vantara’s subject matter experts.

National Technology roundtable: Harnessing the power of data through data centre modernisation - sponsored by Hitachi Vantara 
As the volume of data grows exponentially, businesses everywhere are looking to harness it in order to develop better products, empower employees with insight and deliver personalised customer service. But regardless of size and sector, organisations that lack the means to store, process and unlock the value within their data are at risk of falling behind in the race to digital transformation.This event will bring together relevant industry peers to discuss key pain points, best practice and available solutions when it comes to data centre modernisation.

National Technology roundtable: Connected systems: Success in the data-driven supply chain - sponsored by Information Builders
Digitised supply chain technology is driving unprecedented change across the manufacturing sector. Against a backdrop of political discruption, the emergence of Internet of Things (IoT), Electronic Document Management (EDM) and Robotic Process Automation (RPA) have made global manufacturing more connected than ever, and given rise to a proliferation of new data sources.

National Technology roundtable: Humanising Technology With Robotic Automation - sponsored by NICE 
Companies from retail banking to telecoms, general insurance to the media, are looking for ways to automate key business functions, in order to improve customer relationships, ensure regulatory compliance and keep the workforce happy.

National Technology roundtable: Data Innovation Forum - in partnership with Hitachi Vantara
Data is the fuel that keeps our modern, digital economy running, but not all organisations are using it as efficiently as they could be. The Forum looked in to what’s next in hybrid IT, operational technology and the Internet of Things (IoT). This was a unique opportunity to see how using large, real-time datasets is changing the world we live in and the way businesses function.

National Technology roundtable: Brexit and Beyond: Innovation in Digital Supply Chains - sponsored by OpenText
As new technologies and tools become ever more integrated into supply chains around the world, UK businesses cannot afford to miss the chance to ensure their systems are ready for the future of global trade.This roundtable event will gather relevant industry peers to discuss how innovation can continue in the face of Brexit and other digital transformation challenges.

National Technology roundtable: Brexit: making talent work - sponsored by OpenText
It is an old adage that a business is only as strong as its people. Employees drive change, progress and productivity. But, with Brexit on the horizon and the arrival of a new immigration regime, key industries ranging from finance to manufacturing to farming are facing challenges when it comes to workforce management, retention and keeping track of employee data.

National Technology roundtable: Brexit: who's governing your governance? - sponsored by OpenText
In a data-driven world, information is the lifeblood of a successful business. But in a time of rising political uncertainty, Brexit could alter the rulebooks of industries ranging from financial services to manufacturing to consumer goods.

National Technology roundtable: The Age of Disruption - sponsored by OpenText
Brexit presents businesses with disruption, challenges and questions. It will undoubtedly bring changes, whether these be legal, as wording in contracts shifts, compliance, as the rules and regulators that govern industries change, or in the sphere of communications, with the channels and data used to reach clients coming under renewed pressure.

National Technology roundtable: Achieving frictionless trade in a post-Brexit era - sponsored by OpenText
Brexit is coming – but nobody knows what it will look like or how it will change trade. For those involved in procurement and supply chain management the uncertainty is more pronounced than for any other discipline. But that very uncertainty also provides an opportunity to revolutionise the systems and procedures to be ready for anything.