Welcome

Humanising technology with robotic automation

Sponsored by NICE
Thursday 4 July 2019
Searcys at The Gherkin, 30 St Mary Axe, London EC3A 8EP

Companies from retail banking to telecoms, general insurance to the media, are looking for ways to automate key business functions, in order to improve customer relationships, ensure regulatory compliance and keep the workforce happy.

Be it customer-facing employees or those working in the back office, Robotic Process Automation Technology can help by performing the more mundane tasks, increasing productivity and letting people focus on human-centred tasks that really add value to their employer and customers.

There has been a lot of hype around robots being both the saviours and scourge of the modern workforce, so this roundtable will discuss the reality of how best to implement RPA without alienating employees or missing out on the bottom line benefits. It will explore how humans and robots can work together to achieve more than they can on their own.

The event will examine how and why previous automation attempts have failed to scale, what the barriers are to roll-out, and what new technologies - like desktop robots and speech analytics - can do to assist the human touch.

Topics for debate:
• What challenges have you faced from staff when attempting automation?
• Are there other blockers within your organisation – board investment or HR reluctance?
• Do you have any experience of existing solutions – what have the limitations been?
• What tech tools would be most useful for your industry?
• Does automation help or hinder regulatory compliance?
• What does the future hold for automation in the workplace – how are firms preparing?

Timings:
18:00 – 18:30 Welcome drinks and canapes
18:30 – 20:00 Introduction to fellow guests and roundtable discussion
20:00 onwards Complimentary three-course dinner

Brought to you by National Technology Events