The Very Group has signed a new multi-year agreement with IT service management specialist Kyndryl, designed to improve and accelerate the retailer's end-to-end digital capabilities.

With the move, Kyndryl will provide comprehensive software and platform engineering support, helping The Very Group launch new products at speed and boost its digital customer experience.

With annual revenue of £2.15 billion, The Very Group’s offering combines online retail and flexible payments with a product list that includes electrical, home and fashion brands.

The Very Group and Kyndryl first signed a deal in 2023, with the partnership providing AI-powered multi-platform public cloud infrastructure to boost the online retailer’s customer experience and IT platforms.

The platform also integrated AIOps (Artificial Intelligence for IT operations) tools for monitoring, managing, and optimising IT environments, including cloud, on-premises, and hybrid setups, with features including a centralised view of IT operations, automation and analytics tools.

​​​​Matt Grest, chief investment officer at The Very Group, said at the time that the transformation seeks to offer customers an improved digital experience, while boosting work efficiency for the business.

The expansion of the partnership comes after Kyndryl announced earlier this week the launch of a new technology hub in Liverpool which aims to create up to 1,000 software engineering and AI-related jobs over the next three years, as the firm seeks to drive AI and tech innovation in the region.

Commenting on the project, the secretary of state for science, innovation and technology, Peter Kyle, said the hub in Liverpool represents “a clear example” of how AI is already driving economic growth, delivering the country’s plan for change by putting AI to work for communities across the country.

“This investment is a resounding vote of confidence in our world-leading AI sector and the new blueprint for the technology we're delivering,” he added.

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