74 per cent of electric vehicle (EV) owners in the UK are dissatisfied with the country's current charging infrastructure, according to new research from Which?.

The consumer organisation has called for “urgent improvements” to the UK’s charging infrastructure and for better accessibility.

It claims that existing infrastructure often has poor reliability and confusing payment options.

The study, which surveyed 1,500 EV owners, also found that 48 per cent of drivers using public charging infrastructure find it a challenge to find a charging point in good working condition.

Four in ten - 40 per cent - reported that they have experienced a non-working charger, while 43 per cent have faced ‘technical issues’ with charging points.

A further six in ten said that they had experienced an issue making payments.

“Our research shows that the public EV charging infrastructure is falling short as many drivers struggle to find reliable charging points in good working order, have to navigate confusing payment systems, or are unable to rely on adequate charging points close to their homes or to get them through a long journey,” said Sue Davies, Which? head of consumer protection policy. “The government must move quickly to implement its plans to improve the consumer experience of using the public charging networks by extending reliability standards across the full network and ensuring proposals for payment roaming make paying to charge much simpler.”

Share Story: