Garmin users complained of a lack of communication from the American-Swiss start-up after their watches stopped working properly.

On Wednesday, users around the world reported a flashing triangle icon on the display of their devices, which caused the watches to become unresponsive and their screens to freeze.

Users also reported that they were unable to reboot their devices.

On Wednesday, Garmin released a statement saying it recognised the problem and was actively investigating its cause.

At the time, it said that it had not yet released a permanent solution to the bug, but assured users that updates would follow as more information became available.

In the meantime, the Japanese company encouraged Garmin users not to attempt to initiate activities, particularly GPS-related functions, as these actions could trigger the bug.

“For now, the company advises patience and apologises for the inconvenience caused,” the statement said.

“Stay tuned for updates as Garmin works to resolve the issue,” it added.

However, some users complained that the company’s update was not explanatory enough for customers waiting to understand the cause of the problem.

"You should really prioritise your current customers and the ongoing issue with many watches," said one person on X.

Another user said it was “unbelievable” that the cause of the bug had not been shared.

"Stop burying your heads in the sand, these watches don't come cheap," a third user said on Wednesday morning.

The bug is affecting several Garmin models, including Approach Watch, Edge Cycling Computers, Epix Watch, Fenix Watch, Forerunner Watch, Instinct Series Watch, Vivoactive 4 and 5, Venue 3 and 3S.

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