DVLA launches campaign to shift customers to digital

Latest News

DVLA launches campaign to shift customers to digital

By Alexandra Leonards

3/12/2021

The UK’s Driver and Vehicle Licensing Agency (DVLA) has announced the launch of a new campaign to help move customers online.

The organisation said that millions of customers already use its online services every month, with 98 per cent of all taxed vehicles in the UK taxed via digital services.

But it revealed that many continue to post their applications instead of using its online services.

The new campaign promotes three services: renew at 70, renew photocard licence, and tell DVLA you’ve bought/sold a vehicle.

According to the DVLA, customers could benefit from financial savings if they use its online services instead of applying by paper.

Bringing Teams to the table – Adding value by integrating Microsoft Teams with business applications

A decade ago, the idea of digital collaboration started and ended with sending documents over email. Some organisations would have portals for sharing content or simplistic IM apps, but the ways that we communicated online were still largely primitive.

Automating CX: How are businesses using AI to meet customer expectations?

Virtual agents are set to supplant the traditional chatbot and their use cases are evolving at pace, with many organisations deploying new AI technologies to meet rising customer demand for self-service and real-time interactions.