DFS has announced the launch of a new AI chatbot called Sofia.
The furniture retailer has integrated the technology into its existing platform in a bid to automate conversations and “deliver exceptional customer experiences”.
The chatbot includes dialogues, intent and a Q&A database, as well as ‘Where’s My Order’ requests, delivery status updates, and product information.
The technology was rolled out by cloud software firm CM.com.
“We’re always looking at how we can continue to deliver standout customer service and recognise the need to take a fresh approach to provide consumers with an agile, fast, and smooth online experience," said Kai Bentley, technology business partner at DFS.
Bentley continued: "The ability to make regular updates and improvements based on customer queries will ensure that we are continually enhancing the service we’re providing, supporting long-term business growth.”
Latest News
-
Landmark EU AI rules come into force amid Trump tensions
-
UK government to trial AI tools for breast cancer screening
-
Nokia extends voice core partnership with AT&T
-
HSBC named top UK financial institution for quantum innovation
-
EssilorLuxottica receives FDA clearance for Nuance Audio Glasses
-
OpenAI launches new AI tech partnership with SoftBank
.jpg)
Bringing Teams to the table – Adding value by integrating Microsoft Teams with business applications
A decade ago, the idea of digital collaboration started and ended with sending documents over email. Some organisations would have portals for sharing content or simplistic IM apps, but the ways that we communicated online were still largely primitive.
Automating CX: How are businesses using AI to meet customer expectations?
Virtual agents are set to supplant the traditional chatbot and their use cases are evolving at pace, with many organisations deploying new AI technologies to meet rising customer demand for self-service and real-time interactions.
© 2019 Perspective Publishing Privacy & Cookies
Recent Stories