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Scottish Widows has completed the migration of more than 3.8 million customers onto a new digital platform, marking a major milestone in its ongoing transformation programme
3/9/2025

HMRC has reportedly confirmed for the first time that it uses AI to monitor taxpayers' activity on social media
14/08/2025

With the move the retailer seeks to remove paper vouchers from its supply chain to reduce its environmental impact, with the service roll-out including both assisted and self-checkout point-of-sale systems
02/04/2025

The Treasury Committee will investigate the potential impact of the heightened use of AI across financial services in the UK.
5/2/2025

The UK government has reinforced its commitment to pension dashboards which allow users to see all their pensions information in one secure place.
23/10/2024

MPs have tabled a motion against new legislation that could facilitate the "mass surveillance" of UK bank accounts through the use of AI.
14/5/2024

Capita confirmed to its pension clients that some data it processed was likely stolen during the incident in March
05/05/23

The government has reportedly urged UK broadband suppliers to offer cheaper deals for lower income households.
15/8/2022

The highly anticipated UK cyber security strategy has today been launched, with the public now able to report cyber incidents with new digital services. Steve Barclay, chancellor of the duchy of Lancaster, said that the UK’s public services will now be strengthened to further protect them from the risk of being “shut down by hostile cyber threats”.
25/1/2022

The Department of Work and Pensions (DWP) has awarded a multi-million-pound contract to Involve Visual Collaboration (Involve) as part of plans to virtualise the UK benefits system.
11/1/2022

Uber said it will treat its 70,000 UK drivers as “workers” instead of self -employed contractors for the first time. The move by the ride hailing app means that drivers will receive a guaranteed minimum wage, holiday pay and pensions.
17/03/2021

The UK government has established the UK Cyber Security Council, an independent organisation aimed at addressing the skills gap and providing a governing voice for the cybersecurity industry. The government said the body will be responsible for making sure there are enough skilled workers in the cyber security field, that they have the necessary training and experience, and that there is sufficient diversity in the workforce.
10/02/2021

A group of 70 investors, who control over $20 billion in Amazon shares, has reportedly told the company not to interfere with unionisation efforts by its workers as they prepare to vote in Alabama. According to a report in the Financial Times, 5,800 employees based in Bessemer, a suburb of Birmingham, Alabama, began mail-in voting this week.
10/02/2021

The UK economy could get a £48 billion boost if companies made simple changes to how bosses work with staff and use technology. The study by Goldsmiths, University of London, in partnership with Microsoft, found that a failure to fully embrace technology is harming businesses.
13/10/20

Legal & General (L&G) has partnered with NTT DATA to help build its data science capabilities. L&G stated that it will leverage its data to improve the delivery of products and services encompassing investment management, pensions, annuities and life assurance it offers to its 13 million customers every day.
09/10/20

Bringing Teams to the table – Adding value by integrating Microsoft Teams with business applications
A decade ago, the idea of digital collaboration started and ended with sending documents over email. Some organisations would have portals for sharing content or simplistic IM apps, but the ways that we communicated online were still largely primitive.

Automating CX: How are businesses using AI to meet customer expectations?
Virtual agents are set to supplant the traditional chatbot and their use cases are evolving at pace, with many organisations deploying new AI technologies to meet rising customer demand for self-service and real-time interactions.