Rethinking supply chain operations to ensure business continuity

Supply chains around the world have seen severe disruption in recent times. From the impact of the pandemic and the blockage of the Suez canal, to the global chip shortage and ransomware attacks, unexpected events have the power to upend global trade routes, halt production lines and cause critical shortages of goods for consumers.

Bringing Teams to the table – Adding value by integrating Microsoft Teams with business applications
A decade ago, the idea of digital collaboration started and ended with sending documents over email. Some organisations would have portals for sharing content or simplistic IM apps, but the ways that we communicated online were still largely primitive.

Automating CX: How are businesses using AI to meet customer expectations?
Virtual agents are set to supplant the traditional chatbot and their use cases are evolving at pace, with many organisations deploying new AI technologies to meet rising customer demand for self-service and real-time interactions.