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Migrate to modernize: How can companies use cloud to drive the shift to digital?

Cloud migration has become central to many firms' plans for moving into the digital age as customers shift to a range of online and app-based services.

Data, analytics and automation have also become critical to transforming workflows and customer experience as well as driving efficiencies. And cloud data storage is also helping to ensure a company is agile, flexible and ready to scale when needed.

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Bringing Teams to the table – Adding value by integrating Microsoft Teams with business applications
A decade ago, the idea of digital collaboration started and ended with sending documents over email. Some organisations would have portals for sharing content or simplistic IM apps, but the ways that we communicated online were still largely primitive.

Automating CX: How are businesses using AI to meet customer expectations?
Virtual agents are set to supplant the traditional chatbot and their use cases are evolving at pace, with many organisations deploying new AI technologies to meet rising customer demand for self-service and real-time interactions.

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