Automating CX: How are businesses using AI to meet customer expectations?

Ross Law

Senior Reporter, National Technology News

Nick Delis

Senior Vice President, International and Strategic Sales, Five9

Paul Henniger

Partner, Head of Connected Technology at KPMG UK and Global Head of KPMG’s Lighthouse

Virtual agents are set to supplant the traditional chatbot and their use cases are evolving at pace, with many organisations deploying new AI technologies to meet rising customer demand for self-service and real-time interactions.

National Technology News was joined by Nick Delis, senior vice president, international and strategic sales at Five9, and Paul Henninger, partner, head of connected technology at KPMG UK and global head of KPMG Lighthouse, to explore how businesses are using AI and automation across a range of channels to meet changing customer needs.

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