Virtual agents are set to supplant the traditional chatbot and their use cases are evolving at pace, with many organisations deploying new AI technologies to meet rising customer demand for self-service and real-time interactions.
Latest News
-
Google takes next AI leap with launch of video search
-
BBVA trials new Visa Tokenized Asset Platform
-
Environment Agency trials AI platform to monitor sea water quality
-
Texas takes legal action against TikTok over children's privacy law
-
Microsoft to invest $4.8bn in Italian AI infrastructure
-
Local government needs more support on AI procurement, says Ada Lovelace Institute
Automating CX: How are businesses using AI to meet customer expectations?
Bringing Teams to the table – Adding value by integrating Microsoft Teams with business applications
A decade ago, the idea of digital collaboration started and ended with sending documents over email. Some organisations would have portals for sharing content or simplistic IM apps, but the ways that we communicated online were still largely primitive.
Automating CX: How are businesses using AI to meet customer expectations?
Virtual agents are set to supplant the traditional chatbot and their use cases are evolving at pace, with many organisations deploying new AI technologies to meet rising customer demand for self-service and real-time interactions.
© 2019 Perspective Publishing Privacy & Cookies