Virgin Media hit with major outage

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Virgin Media hit with major outage

By Alexandra Leonards

3/12/2021

Some Virgin Media customers were unable to access TV services for over 10 hours yesterday after the company experienced a “major power outage”.

On Thursday afternoon the British telecommunications company tweeted that it was aware of an issue impacting TV services and was “working hard to resolve this as quickly as possible.”

Many customers responded by asking for discounts or refunds, with the company telling them they were welcome to review its compensation policy.

At 7am on Friday, the company released a statement that said customers should now be able to use their TV services as usual.

But the company was still unable to make any changes to TV packages. It told customers that it was working to get this fixed.

“We sincerely apologise for the issues with our TV service yesterday,” Virgin Media tweeted on Friday Morning. “Customers can now use their TV services as usual."

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