A study has shown that 76 per cent of Brits want the right to decide whether they receive paper or digital bills and statements as more organisations seek to go paperless.

The research from non-for-profit Two sides and research company Toluna, which surveyed 1,000 UK adults, also revealed that 58 per cent of British consumers think they should not be charged more for choosing a paper bill or statement.

32 per cent of British respondents said they would consider switching to an alternative provider if they were forced to move to digital.
59 per cent of UK consumers surveyed said they are increasingly concerned that their personal information held electronically is at risk of being hacked, stolen, lost or damaged.
At 64 per cent, the over 55-year-olds are the most concerned. But many younger people have the same worry, with 58 per cent of 25-34-year-olds expressing fears about sharing personal data.

“This is an increasingly worrying trend from organisations that are making their transactions completely digital and removing often vital choices for our consumers,” said Judith Donovan, chair of the Keep Me Posted Campaign. “4.5 million adults in the UK have never used the internet, and these individuals may soon be left with no option to view their documents, or a hefty bill for the privilege.”
Donovan added: “Often, it is the most vulnerable members of society who depend on traditional, postal, transactional mail and the move to an online only society risks leaving many individuals disconnected from their own information.”
The chair warned that businesses must be mindful to not “alienate loyal or vulnerable customers” over the issue.

Share Story: