Google to crackdown on financial fraud

Google is set to crackdown on online scams on its platform, following Financial Conduct Authority (FCA) calls for social media giants to prevent financial fraud.

Mark Steward, the FCA’s director for enforcement, told parliament's Treasury Select Committee earlier this month that his organisation had issued 1,200 consumer warnings in 2020 about social media scams, double that of 2019.

From August 30, firms advertising financial services on Google will need to demonstrate they are authorised by the FCA, or that they qualify for one of the limited exemptions.

Enforcement of the policy is set to begin seven days later on September 6.

Google’s new policy covers financial services products both regulated by and not regulated by the UK FCA.

The search giant highlighted other steps which it had taken over the past year to prevent financial fraud, including amending its unreliable claims policy, which governs the rates of return firms can advertise.

The news comes after The Sunday Times reported in March that Bank of England (BoE) governor Andrew Bailey was reportedly lobbying to make it a legal requirement for BigTech giants to tackle online financial fraud.

In May, the Financial Conduct Authority (FCA) announced plans for a new Consumer Duty which it said will set a higher level of consumer protection in retail financial markets.

A 2020 survey from the financial watchdog found that a quarter of respondents lack confidence in the financial services industry, while only 35 per cent felt that firms are honest and transparent.

    Share Story:

Recent Stories


Bringing Teams to the table – Adding value by integrating Microsoft Teams with business applications
A decade ago, the idea of digital collaboration started and ended with sending documents over email. Some organisations would have portals for sharing content or simplistic IM apps, but the ways that we communicated online were still largely primitive.

Automating CX: How are businesses using AI to meet customer expectations?
Virtual agents are set to supplant the traditional chatbot and their use cases are evolving at pace, with many organisations deploying new AI technologies to meet rising customer demand for self-service and real-time interactions.