British Airways settles 2018 data breach

British Airways has settled a case brought by both customers and staff members that had been impacted by a huge data breach in 2018.

The breach resulted in personal data being leaked, the lead solicitors in the case said on Tuesday, according to a report by Reuters.

Those impacted by the breach are to receive a confidential settlement following mediation with the airline, said law firm PGMBM.

The firm explained that the resolution does not include any admission of liability by British Airways.

Three years ago, the airline announced there had been a breach of its security systems which led to the personal data of 420,000 staff and customers being leaked.

In October, the UK’s Information Commissioner’s Office fined the company £20 million for failing to protect the personal details of its customers.

    Share Story:

Recent Stories


Bringing Teams to the table – Adding value by integrating Microsoft Teams with business applications
A decade ago, the idea of digital collaboration started and ended with sending documents over email. Some organisations would have portals for sharing content or simplistic IM apps, but the ways that we communicated online were still largely primitive.

Automating CX: How are businesses using AI to meet customer expectations?
Virtual agents are set to supplant the traditional chatbot and their use cases are evolving at pace, with many organisations deploying new AI technologies to meet rising customer demand for self-service and real-time interactions.