Sponsor

NICE Nexidia

NICE Nexidia’s Customer Engagement Analytics Framework includes industry leading Customer Journey and Speech Analytics, NICE ENLIGHTEN AI-predictive and interpretive modeling, IVR Optimization, Predictive Behavioral Routing, and Quality Management. NICE’s contact center strategy for analytics is to provide the most powerful, scalable and personalized omnichannel AI analytics at the journey level, interaction level, and behavioral level by leveraging historical and real-time high-performance analytics capabilities. These capabilities empower businesses with full-spectrum insights to deliver hyper-personalized customer experiences while saving costs, driving revenue, improving customer loyalty, and maintaining compliance.