Speakers

Hosts:

Jonathan Easton, Editor, NTN

Jonathan Easton is the editor of FStech, Retail Systems and National Technology News at Perspective Publishing where he oversees the brands' editorial direction.



Thomas Gunner, Digital Service, Customer Operations, Customer Service, NICE

Thomas Gunner is a seasoned Digital Solutions Engineer with a passion for helping organisations transition to digital operating models that elevate customer service. At NICE, Thomas specialises in Knowledge Management and agent-assist solutions, particularly through the Enlighten CoPilot platform. More...

Dan Eddie, Customer Services Director, Simplyhealth

Dan joined Simplyhealth in November 2021 as Director of Customer Services and has been instrumental in propelling Simplyhealth from an analogue environment to a highly efficient AI-led, digital landscape. His leadership has been marked by a commitment to innovation and a relentless pursuit of operational excellence. More...

Finbarr Begley, Senior Research Analyst, Cavell

Finbarr Begley is Cavell’s Customer Experience and Communications analyst. He previously focused on Cloud Networking and Security. More...

Angela Timofte, VP of Engineering, Trustpilot

Angela Timofte is the VP of Engineering at Trustpilot, where she leads a dynamic team that drives innovation and ensures technological excellence. With over a decade of experience in the tech industry, Angela has consistently delivered impactful engineering solutions that have contributed to the growth and transformation of organizations. More...