Speaker profile: Dan Eddie

Dan joined Simplyhealth in November 2021 as Director of Customer Services and has been instrumental in propelling Simplyhealth from an analogue environment to a highly efficient AI-led, digital landscape. His leadership has been marked by a commitment to innovation and a relentless pursuit of operational excellence.

Dan is passionate about shifting cultures, aligning values, and empowering teams to achieve great customer and business outcomes. With over 25 years of executive and senior leadership experience in customer service and operations, Dan has delivered significant market-leading results across multiple industries, including financial services, utilities, healthcare, and e-commerce retail.