The Government has pledged that business and home users will be able to demand high-speed broadband by 2020.
The Universal Service Obligation means that providers will have to offer high-speed broadband to anyone requesting it. Ofcom has said that 4 per cent of homes or businesses cannot access broadband speeds of 10 Mbps or more currently.
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Bringing Teams to the table – Adding value by integrating Microsoft Teams with business applications
A decade ago, the idea of digital collaboration started and ended with sending documents over email. Some organisations would have portals for sharing content or simplistic IM apps, but the ways that we communicated online were still largely primitive.
Automating CX: How are businesses using AI to meet customer expectations?
Virtual agents are set to supplant the traditional chatbot and their use cases are evolving at pace, with many organisations deploying new AI technologies to meet rising customer demand for self-service and real-time interactions.
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