Ensono is buying Wipro’s data centre components in a deal that allows Wipro to maintain access to the capabilities and letting Wipro focus on the digital business. Wipro acquired Infocrossing at its data centre business in 2007, but the business is now very consolidated, with the large cloud players likely to further erode the opportunities for mid-sized players.
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Bringing Teams to the table – Adding value by integrating Microsoft Teams with business applications
A decade ago, the idea of digital collaboration started and ended with sending documents over email. Some organisations would have portals for sharing content or simplistic IM apps, but the ways that we communicated online were still largely primitive.
Automating CX: How are businesses using AI to meet customer expectations?
Virtual agents are set to supplant the traditional chatbot and their use cases are evolving at pace, with many organisations deploying new AI technologies to meet rising customer demand for self-service and real-time interactions.
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