Salesforce is looking to expand its offering to SMEs with its Essentials – a slimmed down version targeting companies with less than 25 workers. The product offers the company both the chance to attract higher volumes from SMEs but also the opportunity to tempt growing companies into the Salesforce infrastructure with a view to upgrading the systems and costs as they expand.
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Bringing Teams to the table – Adding value by integrating Microsoft Teams with business applications
A decade ago, the idea of digital collaboration started and ended with sending documents over email. Some organisations would have portals for sharing content or simplistic IM apps, but the ways that we communicated online were still largely primitive.
Automating CX: How are businesses using AI to meet customer expectations?
Virtual agents are set to supplant the traditional chatbot and their use cases are evolving at pace, with many organisations deploying new AI technologies to meet rising customer demand for self-service and real-time interactions.
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