IBM and Salesforce are expanding their strategic partnership, bringing together IBM Cloud and Watson services with Salesforce Quip and Salesforce Service Cloud Einstein to enable companies to connect with their customers more effectively.
Salesforce has named IBM a preferred cloud services provider, and IBM has named Salesforce its preferred customer engagement platform for sales and service in the latest stage in the growing collaboration between the two companies.
As a part of this extended strategic partnership, IBM will build newIBM WatsonQuip Live Apps, using the Watson AI capabilities. These interactive custom-built applications will be embedded directly into any Quip document to increase the effectiveness of sales teams across the lifecycle of an opportunity.
Building on the first IBM and Service Cloud integration, the companies will harness the power of IBM Watson and Service Cloud Einstein to deliver new predictive analytics-driven recommendations for next best actions.
The news strengthens the existing partnership to deliver joint solutions that has so far attracted an estimated 4,000 customers.
Latest News
-
Frasers Group integrates agentic AI ecommerce suite with new partnership
-
Cellnex sells French data centre unit for €391m
-
Lidl integrates payments feature in rewards app
-
China-linked hackers blamed for breach at US cybersecurity firm F5
-
Waymo sets sights on London robotaxi launch in 2026 pilot
-
Government reveals AI sped up decision to axe Ofwat
The future-ready CFO: Driving strategic growth and innovation
This National Technology News webinar sponsored by Sage will explore how CFOs can leverage their unique blend of financial acumen, technological savvy, and strategic mindset to foster cross-functional collaboration and shape overall company direction. Attendees will gain insights into breaking down operational silos, aligning goals across departments like IT, operations, HR, and marketing, and utilising technology to enable real-time data sharing and visibility.
The corporate roadmap to payment excellence: Keeping pace with emerging trends to maximise growth opportunities
In today's rapidly evolving finance and accounting landscape, one of the biggest challenges organisations face is attracting and retaining top talent. As automation and AI revolutionise the profession, finance teams require new skillsets centred on analysis, collaboration, and strategic thinking to drive sustainable competitive advantage.
© 2019 Perspective Publishing Privacy & Cookies
Recent Stories