Cyber Expo

Parcelforce unveils new delivery app

Written by Anthony Strzalek
20/10/2017

Parcelforce Worldwide has launched a range of digital tools including a brand new app, in a bid to give customers more control over their deliveries.

The move is designed to give receiving customers more convenience when planning their day as well as providing customers with more information about the progress of their deliveries.

The digital roll-out includes a new Parcelforce consumer app, My Parcel Live and Enhanced Start of Day notifications.

The Parcelforce app enables customers to track the location of their parcel live on their mobile device, and enables them to specify their delivery preferences if they are not at home.

Customers may use the app to elect to leave a parcel with a particular neighbour in the same postcode, a specified Post Office or a ‘safe place’ of their choosing. The app is available for download from the App Store and Google Play stores.

My Parcel Live, also accessible via the Parcelforce App, is a new feature enabling both sending and receiving customers to track the progress of their parcel on a digital map. It is available for all parcels and all recipients.

Viewed on the new Parcelforce App or on the Parcelforce.com website, it displays the driver’s name, a map showing the driver’s proximity to the address and also the estimate one-hour delivery window.

Start of Day notifications via text message have also been enhanced to give customers the estimated hour of day their parcel will arrive.

Gary Simpson, managing director of Parcelforce Worldwide, said: “The new range of digital tools cater to our customers’ delivery needs, giving them all the information they require to take control of their parcel deliveries. At Parcelforce Worldwide, we are making it even more convenient for customers to plan their day.”