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Updated: Gatwick uses whiteboards after screen failure

Written by Hannah McGrath
20/08/2018

Passengers at Gatwick Airport were forced to gather around whiteboards for flight information after a technical issue caused a major failure in Vodafone-controlled screens on Monday morning.

Vodafone, which provides the airport's IT services, says its engineers have now fixed a damaged fibre cable which caused flight information screens go down for more than six hours on Monday. Following the repair, Vodafone released a statement saying they were "very sorry for any problems caused by this issue."

Photos posted on social media showed crowds of passengers huddled around whiteboards amid confusion over flight times and gate openings. Staff were seen rubbing out information as it changed to update frustrated passengers.

The IT failure came at the beginning of a peak week for holidaygoers looking to take flights to their summer getaways. One Twitter user, @helenwalsh tweeted “Absolute carnage @Gatwick_Airport with no boards working and no staff with gate info.”

A statement from Gatwick Airport posted to Twitter said: “Due to an ongoing issue with Vodafone - an IT provider for the airport - our flight information screens are not displaying correctly. Please use the temporary flight boards in the departure lounges or listen for airline flight announcements.”

It continued: “We expect Vodafone to resolve the issue soon and would like to apologise to passengers for any inconvenience.”